Terms of Service

Welcome to Gaboose Medical Center. These Terms of Service ("Terms") govern your use of our medical services, facilities, and website. By accessing our services or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

By scheduling an appointment, receiving treatment, or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. These Terms apply to all patients, visitors, and users of our services.

Gaboose Medical Center provides comprehensive medical services including but not limited to:

• Orthopedic care and surgery
• Dental services
• Gynaecology and obstetrics
• Cardiology services
• Pediatric care
• Neurology services
• Emergency medical care
• Diagnostic and imaging services

All medical services are provided by licensed healthcare professionals in accordance with applicable medical standards and regulations in Kenya.

As a patient, you agree to:

• Provide accurate and complete medical history and personal information
• Inform us of all medications, allergies, and existing medical conditions
• Follow prescribed treatment plans and medical advice
• Arrive on time for scheduled appointments or provide advance notice of cancellations
• Treat our staff, other patients, and visitors with respect and courtesy
• Pay for services rendered according to our billing policies
• Comply with all facility rules and regulations
• Inform us immediately of any adverse reactions or complications

Scheduling: Appointments can be scheduled through our website, by phone, or in person. We strive to accommodate your preferred time but cannot guarantee specific appointment slots.

Cancellations: If you need to cancel or reschedule an appointment, please provide at least 24 hours' notice. Late cancellations or no-shows may result in a cancellation fee.

Wait Times: While we make every effort to see patients on time, emergency situations may cause delays. We appreciate your patience and understanding.

Payment: Payment is due at the time of service unless other arrangements have been made. We accept cash, credit cards, mobile money, and insurance.

Insurance: If you have health insurance, please provide your insurance information at the time of registration. You are responsible for understanding your coverage and any co-payments or deductibles.

Billing Disputes: If you have questions about your bill, please contact our billing department within 30 days of receiving the statement.

Your medical records are confidential and maintained in accordance with applicable privacy laws. You have the right to access your medical records upon request. A reasonable fee may be charged for copying records. Medical records are the property of Gaboose Medical Center but the information belongs to you.

By receiving medical services at Gaboose Medical Center, you consent to examination, treatment, and procedures deemed necessary by our healthcare providers. For surgical procedures or specialized treatments, separate informed consent will be obtained.

You have the right to refuse treatment, but you should understand the potential consequences of such refusal. Our healthcare providers will explain treatment options and answer your questions.

Our emergency department is available 24/7 for urgent medical conditions. In life-threatening emergencies, call emergency services immediately. Emergency patients will be treated based on the severity of their condition, not on a first-come, first-served basis.

Our website is provided for informational purposes and to facilitate appointment scheduling. You agree to:

• Use the website only for lawful purposes
• Not attempt to gain unauthorized access to our systems
• Not transmit viruses, malware, or harmful code
• Not use automated systems to access the website without permission
• Not misrepresent your identity or affiliation

The information on our website is for general informational purposes only and does not constitute medical advice. Always consult with a qualified healthcare provider for medical advice.

All content on our website, including text, graphics, logos, images, and software, is the property of Gaboose Medical Center or its content suppliers and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

While we strive to provide the highest quality medical care, we cannot guarantee specific outcomes. Medical treatment involves inherent risks, and results may vary. Gaboose Medical Center and its healthcare providers are not liable for:

• Complications arising from pre-existing conditions
• Adverse reactions to medications or treatments
• Outcomes resulting from patient non-compliance with treatment plans
• Technical issues with our website or online services

Our liability is limited to the extent permitted by law. This does not affect your rights under consumer protection laws.

We are committed to providing excellent care and service. If you have a complaint or concern, please contact our Patient Relations department. We will investigate all complaints promptly and work to resolve issues fairly.

You also have the right to file complaints with relevant regulatory authorities, including the Kenya Medical Practitioners and Dentists Council.

We reserve the right to modify these Terms of Service at any time. Changes will be posted on our website with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

These Terms of Service are governed by the laws of Kenya. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts of Kenya.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

If you have questions about these Terms of Service, please contact us:

• Gaboose Medical Center
• Address: Yaya Center, Argwings Kodhek Road, Nairobi, Kenya
• Phone: +(254) 745 529710
• Email: info@gaboosemedicalcentre.co.ke
• Hours: Open Daily 8:00 AM - 8:00 PM

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.