Privacy Policy

At Gaboose Medical Center, we are committed to protecting your privacy and ensuring the security of your personal health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our medical center or use our services.

We collect several types of information to provide and improve our medical services:

• Personal Information: Name, date of birth, address, phone number, email address, and emergency contact information
• Medical Information: Medical history, current medications, allergies, test results, diagnoses, and treatment plans
• Insurance Information: Insurance provider details, policy numbers, and billing information
• Payment Information: Credit card details and billing addresses for payment processing
• Website Usage Data: IP address, browser type, pages visited, and time spent on our website

We use your information for the following purposes:

• Providing medical care, diagnosis, and treatment
• Scheduling appointments and sending appointment reminders
• Processing insurance claims and billing
• Communicating with you about your health and our services
• Improving our medical services and patient experience
• Complying with legal and regulatory requirements
• Conducting research and quality improvement initiatives (with appropriate consent)

We may share your information in the following circumstances:

• Healthcare Providers: With other healthcare professionals involved in your care
• Insurance Companies: For claims processing and payment purposes
• Legal Requirements: When required by law, court order, or government regulations
• Business Associates: With third-party service providers who assist in our operations (under strict confidentiality agreements)
• Emergency Situations: To prevent serious harm to you or others

We will never sell your personal health information to third parties.

We implement robust security measures to protect your information, including:

• Encrypted data transmission and storage
• Secure access controls and authentication systems
• Regular security audits and updates
• Staff training on privacy and security protocols
• Physical security measures at our facilities

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to maintain the highest standards.

You have the following rights regarding your personal health information:

• Access: Request copies of your medical records
• Amendment: Request corrections to inaccurate information
• Restriction: Request limitations on how we use or disclose your information
• Confidential Communications: Request that we communicate with you in specific ways
• Accounting: Request a list of disclosures we've made
• Revocation: Withdraw consent for certain uses of your information

To exercise these rights, please contact our Privacy Officer using the information provided below.

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.

We provide pediatric services and take special care to protect children's privacy. We obtain parental consent before collecting, using, or disclosing personal health information of minors, in accordance with applicable laws.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy regularly.

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

• Privacy Officer: Gaboose Medical Center
• Address: Yaya Center, Argwings Kodhek Road, Nairobi, Kenya
• Phone: +(254) 745 529710
• Email: info@gaboosemedicalcentre.co.ke

Gaboose Medical Center complies with applicable data protection laws and regulations, including Kenya's Data Protection Act, 2019, and international healthcare privacy standards. We are committed to maintaining the confidentiality and security of your personal health information.